Welcome to DiA Store. These Terms & Conditions govern your access to and use of diastore.in and your purchase of products offered through the Website.
By accessing the Website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. Our Products
We sell hair oil and related hair-care products through our website.
We aim to ensure that product descriptions, ingredients, directions for use, photographs, sizes, prices, and other information displayed on our website are accurate.
However, product packaging, colour, appearance, or other minor characteristics may vary from the images displayed on the website.
2. Product Use & Disclaimer
Our hair oil products are intended to be used according to the instructions provided on the product packaging or website.
Individual results may vary depending on factors such as hair type, scalp condition, frequency of use, lifestyle, and other individual characteristics.
Unless expressly stated and legally permitted, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website, packaging, advertisements, social-media accounts, blogs, or other materials is for general product information and should not be treated as medical advice.
If you have an existing scalp or skin condition, allergies, or other medical concerns, you should consult an appropriate healthcare professional before using a new product.
3. Allergies and Sensitivities
Our products may contain natural, herbal, botanical, essential-oil, fragrance, or other ingredients that may cause sensitivity or allergic reactions in some individuals.
Customers should review the complete ingredient list before using the product.
We recommend conducting an appropriate patch test before first use, particularly if you have sensitive skin or a history of allergies.
Stop using the product if irritation, redness, itching, swelling, or another adverse reaction occurs and seek appropriate medical advice where necessary.
4. Product Results
We do not guarantee that every customer will experience identical results.
Any customer testimonials, reviews, photographs, or experiences displayed on the website represent individual experiences and should not be interpreted as a guarantee that another customer will achieve the same results.
Any specific product claims made by us will be subject to applicable laws and regulatory requirements.
5. Prices
All prices displayed on our website are in INR and include applicable taxes, unless stated otherwise.
Shipping or other applicable charges will be shown before you complete your order.
We reserve the right to change product prices from time to time. Price changes will not normally affect orders that have already been accepted.
6. Orders
Placing an order does not necessarily mean that we have accepted it.
After placing an order, you may receive an order acknowledgement or confirmation.
We may cancel or decline an order where reasonably necessary, including because:
If we cancel a prepaid order, the applicable payment will be refunded in accordance with our Refund Policy and applicable law.
7. Payments
We accept the payment methods displayed during checkout, which may include:
[UPI /Debit Card / Net Banking / Wallet ]
Payments may be processed through third-party payment gateways.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. Shipping & Delivery
Orders will be delivered to the address provided by the customer during checkout.
Estimated delivery times are provided for guidance and may vary depending on location, courier availability, public holidays, weather conditions, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Please refer to our Shipping Policy for detailed delivery information.
1. No Cancellation & Refund Policy
All orders are final once placed. We do not accept cancellations or offer refunds under any circumstances.
2. Delivery Timeline
Orders are typically delivered within 7–14 business days, depending on your location and courier operations.
3. Refusal at Delivery
If an order is refused or rejected at the time of delivery, it will not be eligible for a refund.
4. Damaged or Defective Products
To report a damaged, defective, or leaked product, customers must share a clear unboxing video as proof.
Claims without valid video evidence will not be considered.
5. No Refund for Dissatisfaction
We do not offer refunds based on personal preference or dissatisfaction with product results.
6. Product Representation
Product images are for reference only. Minor variations in packaging or appearance may occur due to updates or availability.
7. Incorrect Address
Customers are responsible for providing accurate delivery details.
Incorrect or incomplete addresses may result in failed delivery, and re-shipping charges will apply.
8. Unforeseen Delays
Delivery delays due to external factors (weather, courier disruptions, strikes, etc.) are beyond our control. We are not liable for such delays.
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